Light Life And Spirit Return Policy
Lightlifeandspirit are able to exchange or provide a store credit if your merchandise is returned within 14 days from the date of purchase.
Returns will only be accepted and credit given or money refunded if ALL of the following conditions are met:
1. Items must be in original condition as shipped.
2. Notification of your intention to make a return must be received by us within seven calendar days of delivery of the item(s).
3. Returned item(s) must be received by us within fourteen days of the date the item was delivered.
4. Customer is financially responsible for all shipping and handling charges connected with the item, and assumes full responsibility for its safe return. We suggest careful packing and insurance as the minimum precaution.
5. An appropriate restocking charge of 15 to 50 percent may be applicable on some items.
Please contact us at contactus@LightLifeandSpirit.com for a return authorization number and to ensure that it is not a final sale item. You must write this number on the outside of the box in order for your return to be accepted. After 14 days, all sales are final. Unfortunately, we do not provide refunds/credits for shipping/handling charges or final sale products.
LightLifeandSpirit asks that merchandise be returned in its original condition meaning that the merchandise is unworn, unused, unwashed, and in original packaging and that you include a copy of the invoice or packing slip with your reason for return if applicable.
Items returned without a return authorization number, past 14 days, or not in original condition will be returned to customer at the customer's expense.
LightLifeandSpirit are not responsible for shrinkage or bleeding as a result of washing your item(s).
The following items are not returnable/exchangeable under any circumstances:
opened Incense and opened Ritual Kits
Shipping charges incurred for exchanges will be billed to customer who placed the original order unless otherwise specified. Credits to credit cards take approximately two weeks to process from the time the return is received and processed.
Canceled or modified orders must be done as soon as possible. Call or email your request, we will do everything we can to assist you. If the order has been shipped we will not be able to cancel or modify the order, it would then be the customer's responsibility to send the package back to LightLifeandSpirit and the original return/ exchange policy will be applied.
Exchanged items along with orders that use a store credit are not eligible for free shipping.
PLEASE NOTE: All Final Sale merchandise is Final Sale, NO RETURNS, NO EXCHANGES.